SendLess Legal Information

Legal Notice (Impressum)

Information according to § 5 DDG
Max Skupch
Friedrich-Stampfer-Str. 7
60437 Frankfurt am Main
Germany

Contact
Phone: +49 151 51957591
E-Mail: support@sendless.app

VAT ID
Sales tax identification number according to § 27 a of the Sales Tax Law (Umsatzsteuergesetz): DE352406028

EU Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. You can find our e-mail address above in the Legal Notice.

Consumer Dispute Resolution / Universal Arbitration Board
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Responsible for content according to § 18 Abs. 2 MStV (German State Media Treaty)
Max Skupch
Friedrich-Stampfer-Str. 7
60437 Frankfurt am Main
Germany

Privacy Policy

This Privacy Policy covers both the SendLess iOS app and the sendless.app website. The controller responsible for data processing is Max Skupch (contact details in the Legal Notice above).

The short version: SendLess has no accounts and no login. What you write stays on your phone, with one exception: to write your reminders, the app sends some of your answers to our server, which passes them to AI models and sends back a single line. We do not store those answers and they are not used to train AI models. Nothing you type into the practice "send" screen ever leaves your phone. There is no advertising, no advertising identifier and no tracking across apps or websites. The app counts anonymously how it is used, under a random ID that is new every session, and never with anything you typed. Subscriptions are handled by Apple and by RevenueCat. Each of these is described below.

The app: data stored only on your device

The app keeps the information it needs locally on your device: your answers from the introduction (the first name of the person you are not texting, why it ended, why you won't text them, when it tends to hit you and what you usually do), your own first name if you give one, the date of your last contact, your streak, lines you save, the note you keep under "Remember why", your wins, your check-in time, and the messages you write on the practice "send" screen. None of this is sent to us except as described in the next section, and your own name, the exact date of your last contact and the practice messages are never sent anywhere. Deleting the app removes all of it.

The app: writing your reminders

When you ask for a reminder, and once during the introduction to show you how it works, the app sends a request to our server (api.sendless.app). It contains: your answers about why it ended and why you won't text them; the first name of the person you are not texting; the options you picked for when it hits you and what you usually do; the number of days since your last contact (not the date); the hour of day on your phone; your "Remember why" note if you wrote one; which button you tapped; the previous reminder if you asked for another one; and a category from the check described below. There is no account, no user ID and no device identifier in the request.

Our server passes this to AI models through OpenRouter (OpenRouter, Inc., USA), acting as our processor:

• A text model writes the reminder. We have configured every request so that it is only routed to model providers that do not retain your data and do not use it for training (zero data retention).
• Jev, a classification model by TypeSafe (TypeSafe AI, Inc., USA), checks your answers for attempts to manipulate the AI, checks the written line for problems before you see it, and picks categories that let the app phrase things for you (for example, what texting would really be for, or which headline to show). It does not write text. TypeSafe states that it does not train its models on customer data.

During the introduction the app also asks our server for such a read of your answers, without the name. If the answers show signs that you may not be safe, the app shows you where to find help. This is not a diagnosis, and nothing about it is stored.

We do not store your answers or the reminders. Our server processes each request in memory and forgets it when the answer has been sent. Its logs record only technical facts about each request (for example whether it succeeded and how long it took), never what you wrote.

Your answers may contain information about your health or your relationships, which the law treats as sensitive. They are sent only when you continue past the screen that tells you they will be, and they are used for nothing except writing your reminder. Legal basis: Art. 6 para. 1 lit. b GDPR (providing the app you asked for) and, for sensitive information you choose to write, Art. 9 para. 2 lit. a GDPR (your explicit consent, given by continuing). Please write only what you are comfortable with.

The app: purchases and subscriptions

Subscriptions are purchased through Apple's App Store. We receive confirmation that a purchase happened, but never your name, card number or billing details; those are handled under Apple's Privacy Policy (https://www.apple.com/legal/privacy/).

To check whether your subscription is active on each device, the app uses RevenueCat (RevenueCat, Inc., USA) as our processor. The RevenueCat software in the app creates a random, anonymous app user ID on your device and sends RevenueCat your purchase and subscription information from Apple, together with technical details such as the app version, the operating-system version, your App Store country and your IP address. It contains nothing you wrote in the app. Legal basis: Art. 6 para. 1 lit. b GDPR (providing the subscription you bought).

The app: notifications

If you turn on the nightly check-in, the reminder is scheduled on your device by iOS. No server is involved.

The app: anonymous usage counts

The app counts how it is used, so that we can see where people get stuck — for example at which step of the introduction or the subscription screen they leave. The counts go to Mixpanel (Mixpanel, Inc., USA), acting as our processor on its European infrastructure (api-eu.mixpanel.com).

Each count names an event from a fixed list (for example "introduction step viewed", "subscription screen viewed", "plan selected", "reminder loaded"), a few fixed values (which step, which plan, whether you started with "I'm about to text them right now"), the app version, and a random identifier that is created anew for every session — when you open the app, or come back to it after more than 30 minutes away. That identifier exists only in the app's memory and is discarded when the session ends. Nothing is stored on your device or read from it for this, and we instruct Mixpanel not to use your IP address, so no location is derived from it. A session therefore cannot be connected to you, to your device or to any other session. We never send anything you typed: no names, answers, notes, messages or reminders.

Because nothing is stored on or read from your device, this needs no consent under Sec. 25 TDDDG. Legal basis for the processing: Art. 6 para. 1 lit. f GDPR (our legitimate interest in knowing which parts of the app work). You can turn it off at any time under Settings → Share anonymous usage counts; the app then sends nothing, and keeps only the note that you turned it off.

The app: our server (api.sendless.app)

Our server is operated for us by Railway (Railway Corp., USA) as a processor. Your IP address necessarily reaches it with each request; the server uses it only in memory, to limit how many requests one address can make, and does not write it to its logs. Railway may briefly record standard technical access data for security and reliability (Art. 6 para. 1 lit. f GDPR — our legitimate interest in a secure, working service).

The website (sendless.app)

The sendless.app website is a single static page with short links to the App Store. It uses no cookies, no analytics and no third-party tracking, and stores nothing in your browser. The support e-mail address is only put together in your browser when you tap to show it.

Hosting. The website is hosted by an external service provider (hoster). Personal data that may arise when you visit the site can be processed on the hoster's servers — in particular IP addresses and technical access data in server log files. The hoster is used in the interest of a secure, fast, and efficient provision of our online offer (Art. 6 para. 1 lit. f GDPR).

Spaceship
Provider is Spaceship, Inc., 4600 East Washington Street, Suite 300, Phoenix, AZ 85034, USA (hereinafter Spaceship). Details can be found in the privacy policy of Spaceship: https://www.spaceship.com/legal/privacy-policy/.

Server log files

The hoster of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits when you access the site. These may include: browser type and version, operating system used, referrer URL, host name of the accessing computer, time of the server request, and IP address. We use these logs to see how often each short link (for example sendless.app/tt) is opened. We do not merge this data with other data sources. The collection is based on Art. 6 para. 1 lit. f GDPR (legitimate interest in the technically error-free presentation and optimization of the website, and in knowing which of our links are used).

When you follow a short link to the App Store, Apple may tell us, in anonymous and aggregated form, how many people came through that link and downloaded the app. This is Apple's standard campaign measurement and gives us no information about you.

Contact by e-mail

If you contact us by e-mail, your inquiry including all personal data resulting from it (e.g. e-mail address, content of your message) will be processed by us for the purpose of answering your request. We will not pass on this data without your consent. The processing is based on Art. 6 para. 1 lit. f GDPR (our legitimate interest in the effective processing of inquiries) or, where applicable, Art. 6 para. 1 lit. b GDPR. Please note that e-mails to us are business correspondence and are subject to statutory retention obligations under German commercial and tax law (Sec. 257 German Commercial Code (HGB), Sec. 147 German Fiscal Code (AO)). We retain e-mail correspondence uniformly for ten years — the longest of these statutory periods — and delete it after that. Legal basis: Art. 6 para. 1 lit. c GDPR and, insofar as retention goes beyond an individual statutory obligation, Art. 6 para. 1 lit. f GDPR (our legitimate interest in a uniform retention practice and in establishing and defending legal claims).

How long we keep things

• Your answers and reminders — not kept. They are processed in memory for the length of one request.
• Everything on your device — until you delete it or the app.
• Anonymous usage counts — held in our Mixpanel project for as long as they are useful for improving the app. They cannot be linked to you.
• Subscription information at RevenueCat — for as long as it is needed to provide your subscription and to meet legal record-keeping obligations.
• E-mail correspondence — as described above.
• Server log files — kept only briefly, for security and reliability.

Note on data transfer to the USA

Our providers (Apple, OpenRouter, TypeSafe, the AI model providers reached through OpenRouter, RevenueCat, Mixpanel, Railway and Spaceship) are based in the USA or process data there, so personal data may be transferred to and processed in the USA. No level of data protection comparable to that of the EU can be guaranteed there; US companies may be obliged to surrender personal data to authorities. Where required, such transfers are based on appropriate safeguards such as the EU Standard Contractual Clauses.

Your data protection rights (GDPR)

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), you have the following rights:

• The right to access, update or delete the information we have on you.
• The right of rectification if information is inaccurate or incomplete.
• The right to object to our processing of your personal data.
• The right of restriction of processing.
• The right to data portability.
• The right to withdraw consent at any time where we relied on your consent.

Because SendLess has no accounts, our server keeps nothing you wrote, and usage counts are anonymous, we hold no data about you that we could look up. Your data lives on your phone: deleting the app removes it. You can switch off the usage counts at any time in the app's Settings. You also have the right to lodge a complaint with a Data Protection Authority in the EEA (in Germany, the competent authority for the controller).

We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

Terms

By downloading or using the SendLess app you agree to these Terms. If you do not agree, please do not use the app.

What SendLess is — and is not

SendLess is a self-help tool for not texting an ex: it keeps your own reasons in front of you, writes a short reminder for the moment, lets you write a message that is never sent, and counts your streak. It is not therapy, counselling or medical advice, and it is not a crisis service. If you are in danger or thinking about harming yourself, call your local emergency number (in the US, call or text 988), or find a helpline at findahelpline.com.

Nothing you write on the practice "send" screen is sent to anyone. SendLess never sends messages on your behalf.

AI-written reminders

Reminders are written automatically by AI models from your answers. We check them before you see them, but they can still be wrong, unsuitable or not fit your situation. They are prompts to think, not advice; the decisions are yours.

Your licence to use the app

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the app for your own personal, non-commercial purposes, in line with these Terms and the applicable App Store rules. You may not copy, resell or redistribute the app or its content, try to get around its purchase requirements, or misuse our server (for example by sending automated requests or trying to make the AI produce something other than a reminder).

Subscriptions

The app's features require a subscription, offered weekly or yearly as auto-renewable subscriptions through Apple's App Store. The weekly subscription may start with a reduced first week; after that the regular weekly price applies. Prices and terms are shown in the app and in the App Store before you buy, in your local currency.

• Payment is charged to your Apple ID when you confirm the purchase.
• The subscription renews automatically at the end of each period unless you turn off auto-renew at least 24 hours before the period ends. Your account is charged for renewal within the 24 hours before the period ends.
• You can manage or cancel your subscription at any time in your Apple ID settings (Settings → your name → Subscriptions). Cancelling stops the next renewal; the current period stays active until it ends.
• An introductory offer can be used once per Apple ID.
• Refunds are handled by Apple — we do not process payments and cannot issue App Store refunds directly. Your statutory consumer rights remain unaffected.

Intellectual property

The app and its content are owned by SendLess (Max Skupch) or our licensors and are protected by law. These Terms do not transfer any ownership to you.

Disclaimer and liability

To the fullest extent permitted by law, the app is provided "as is" and "as available", without warranties of any kind (including fitness for a particular purpose, or any particular outcome), and we are not liable for indirect, incidental, or consequential damages, or for loss arising from reliance on the reminders. Nothing in these Terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or for intent and gross negligence), and your mandatory statutory consumer rights remain.

Apple App Store terms

The app is licensed, not sold, and its use is also subject to Apple's Licensed Application End User License Agreement (LEULA); if these Terms conflict with the LEULA, the LEULA governs for App Store matters. These Terms are between you and SendLess (Max Skupch), not Apple; Apple has no obligation to provide support or maintenance for the app; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.

Governing law

These Terms are governed by the law of the Federal Republic of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods, and without prejudice to the mandatory consumer-protection rights you have in your country of residence.

Changes and contact

We may update these Terms and this Privacy Policy; the current version is the one published here. Questions: support@sendless.app.